Quantus Medical Foundation, through its flagship “WeCare Nigeria Initiative,” has commenced the training and deployment of Patient Liaison Officers (PLOs) to selected pilot hospitals in Abia to drive healthcare transformation.
The officers were deployed to Abia Specialist Hospital, Umuahia; General Hospital, Aba; and Abia State University Teaching Hospital (ABSUTH), Aba, following a training session held on Thursday in Umuahia.
It was reported that the programme is being implemented in collaboration with the Abia State Ministry of Health under the Abia Healthcare Rebirth Initiative (AHCRI).
Dr. Nnenna Ihekoromadu, Founder and Chief Executive Officer of the foundation and Lead of WeCare Nigeria, said the PLO model would support stronger emergency response, improved patient experience, and more accountable hospital operations.
She explained that the initiative was designed to improve patient flow, strengthen communication between patients and healthcare providers, promote compassionate care, and escalate operational issues in real time.
Ihekoromadu described the PLO as a key operational component of a week-long programme that combines leadership engagement, Basic Life Support (BLS) training, and compassionate-care reinforcement.
“The aim is to ensure that problems are identified and addressed quickly,” she said.
She disclosed that the U.S.-based, Nigeria-focused foundation had already conducted BLS training on Wednesday in Umuahia for about 60 healthcare professionals, including doctors, nurses, midwives, pharmacists, and others from across the state.
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She said the week-long engagement for healthcare professionals was a coordinated effort to strengthen care delivery in Abia.
According to the Abia-born physician, WeCare Nigeria and AHCRI are about strengthening the culture of care within hospitals.
“When leadership, systems, and frontline teams are aligned, patients receive safer, more compassionate, and more timely care, especially in emergencies.
“Our focus is to ensure that the healthcare delivery system in Nigeria is optimal, and we are here to redefine the system by bringing cultural change to hospitals in Abia,” she added.
In her remarks, the Chief Medical Director of ABSUTH, Prof. Ijeoma Nduka, described the project as laudable, saying it would improve the quality of care for patients not only in Abia but across Nigeria.
“We wholeheartedly accept it because we know that this project has come to stay, and we thank Dr. Ihekoromadu for bringing it to her home state, Abia.
“It’s about cultural change. We are learning, and we will continue to learn from them,” she said.
