The National Emergency Management Agency (NEMA) on Friday engaged residents of Kaduna State as part of activities marking the 2025 Customer Service Week, aimed at enhancing public awareness, feedback, and preparedness for emergencies.
The celebration, themed “Mission Possible,” underscored the agency’s commitment to excellence, empathy, and accountability in delivering humanitarian services to Nigerians affected by disasters and emergencies.
NEMA’s Director-General, Mrs. Zubaida Umar, represented by the North-West Zonal Director, Mr. Sani Lokoja, said the event was not merely an annual ritual but a reaffirmation of the agency’s values and service culture.
“As the nation’s apex disaster management agency, our customers are the millions of Nigerians whose lives and livelihoods depend on our efficiency, empathy, and professionalism,” Umar said.
She noted that disasters often occur without warning, making compassion and timely response crucial in restoring hope.
Umar explained that the week’s activities included sessions on quality assurance and compliance in humanitarian service delivery to ensure that relief materials reached those who needed them most.
She commended NEMA staff, frontline responders, call-centre operators, and partners for their professionalism and resilience, urging them to sustain a service culture rooted in empathy, teamwork, and integrity.
Also speaking, the Head of Operations, NEMA Kaduna Office, Mr. Sulaiman Muhammad, said the Customer Service Day provided an opportunity for residents to engage with the agency, assess its services, and foster cooperation in disaster management.
“Disaster management is a shared responsibility. Public participation is essential to achieving effective response,” Muhammad said.
He explained that the live simulation conducted during the event mirrored a real-life emergency scenario, demonstrating how NEMA teams respond to fire incidents—from evacuation to casualty treatment by paramedics based on injury severity.
Muhammad reaffirmed that NEMA operates on a 24-hour standby to respond to emergencies across the state, with the primary goal of saving lives and protecting property.
He urged residents to remain vigilant and promptly report any emergencies to NEMA or relevant authorities for swift intervention.
The event featured a live disaster simulation, interactive feedback sessions, and discussions on enhancing community participation in emergency response across Kaduna State.
