The Lagos State Traffic Management Authority (LASTMA) says its newly inaugurated 3367 toll-free call centre successfully processed 2,843 public engagements within the first 30 days of operation.
LASTMA’s General Manager, Mr Olalekan Bakare-Oki, said this in a statement signed by the agency’s Director of Public Affairs and Enlightenment, Mr Taofiq Adebayo, on Thursday in Lagos.
He listed the engagements as including 1,047 enquiry calls, 709 commendation calls, 468 successfully resolved cases, 400 accident and vehicular breakdown reports, 163 formal complaints, 11 information requests and 45 unsuccessful calls.
Bakare-Oki noted that the development further reinforced the agency’s unwavering commitment to institutional transparency, public accountability and citizen-centred service delivery.
He added that “the operational statistics, spanning June 28 to July 29, provide compelling evidence of the growing confidence reposed in the agency by Lagos residents, particularly the motoring public.
“They increasingly regard LASTMA as a responsive, accessible and dependable institution dedicated to promoting road safety, preserving traffic order and ensuring the uninterrupted flow of vehicular movement across the state’s transportation network.”
The general manager described the overwhelming public response as “a profound affirmation of the agency’s unwavering pursuit of operational excellence, institutional integrity, administrative transparency and service delivery anchored on the highest standards of professionalism.”
He said that beyond the successful deployment of the digital 3367 toll-free call centre, the agency also established a dedicated Physical Complaint Centre (PCC) at its headquarters in Oshodi.
He explained that the PCC was set up to provide the public with a convenient platform for lodging complaints, making enquiries and reporting traffic-related concerns, including matters relating to the conduct, professionalism and operational activities of LASTMA personnel across Lagos State.
According to him, the establishment of the PCC represents yet another strategic milestone in the agency’s ongoing institutional reform agenda.
“This was deliberately conceived to deepen public confidence, consolidate institutional credibility, strengthen transparency and provide an additional avenue for meaningful engagement between LASTMA and the citizenry.
“The PCC complements our 3367 toll-free call centre by providing the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers.
“Every complaint received is accorded the utmost seriousness and subjected to painstaking investigation in strict compliance with established administrative procedures, extant regulations and the immutable principles of natural justice.”
The general manager reiterated the agency’s uncompromising zero-tolerance policy against corruption, extortion, misconduct, abuse of office and every manifestation of unprofessional conduct.
He assured Lagos residents and the motoring public that every genuine complaint received through any of the agency’s reporting channels would be subjected to impartial, transparent and exhaustive investigation.
He said any officer found flouting due process would be sanctioned in accordance with the extant Public Service Rules and the agency’s disciplinary framework.
He appealed to motorists, commuters, transport operators, corporate organisations, civil society groups and other stakeholders to continue making responsible use of the agency’s complaint, enquiry and feedback channels.
“Active public participation remains indispensable to the attainment of safer roads, enhanced traffic management and the development of a more efficient, resilient and sustainable transportation ecosystem across Lagos State,” he added.
