SUNU Health Nigeria Limited announced it will soon launch a mobile application to make healthcare services more accessible to its enrollees.
The SUNU Managing Director, Dr. Moyosore Olomola, told reporters in Lagos on Tuesday that the app would operate 24/7, all year round.
Olomola said the organization has numerous agents and teams ready to assist subscribers, enrollees, and prospective clients with questions or support.
“However, due to telecommunications or network issues, people may not always be able to reach us. In such cases, they might think the problem is from our end.
“We are creating additional channels for access. For those who have called and couldn’t reach us, we now have a WhatsApp channel where they can relay their concerns.
“Hospitals providing services to our enrollees can also communicate with us via email, and we respond to these emails in real time,” he said.
Olomola further stated that the organization has embraced technology to improve service delivery and efficiency.
He mentioned that the Health Maintenance Organization (HMO) developed a self-service platform called the ‘Provider Portal’ for hospitals.
The portal allows hospitals to access the HMO’s database, connect online to verify enrollee eligibility in real time, and obtain automatic authorizations for primary healthcare services.
“Only a few cases may require hospitals to contact us via email or phone, mainly for secondary healthcare services, which are less common than primary care cases.
“We believe these interventions will make accessing healthcare services at your preferred facility as seamless as possible within our HMO network.
“However, we acknowledge that some challenges may still occur.
“We now have a dedicated Customer Experience Unit to support anyone with complaints, concerns, or issues they wish to report,” he added.
