VFS Global has introduced a Generative AI-powered chatbot to enhance customer support for UK visa applicants worldwide.
This advanced chatbot offers human-like interactions through voice and text, providing instant and accurate information to streamline the visa application process. Developed in-house by VFS Global’s AI team, it ensures seamless access to country-specific guidance while upholding stringent data privacy and security standards.
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Jen Vidler, Deputy Director at UK Visas and Immigration, emphasized the chatbot’s role in making visa services more accessible and efficient. Zubin Karkaria, CEO of VFS Global, highlighted the company’s commitment to innovation, ethical AI development, and the next phase of digital transformation in visa services.
Key features include secure AI hosting, data privacy safeguards, bias mitigation, and a 24/7 user support system. The chatbot is built on VFS Global’s proprietary AI platforms, ensuring compliance with client government policies.
