The Director-General of the National Health Insurance Authority (NHIA), Dr. Kelechi Ohiri, says the agency’s ongoing reforms are guided by President Bola Tinubu’s Health Sector Renewal Investment Initiative (HSRII).
Ohiri said the initiative is a comprehensive policy framework designed to transform Nigeria’s healthcare delivery landscape.
He made this known in Abuja during the signing of a Memorandum of Understanding (MoU) between the NHIA and the Service Compact with All Nigerians (SERVICOM).
According to him, the HSRII focuses on four key pillars — strengthening service delivery, improving health outcomes, unlocking the healthcare value chain, and enhancing health security.
“Our goal is not about how big the hospitals are or how much we spend; it is about how citizens are treated and the quality of care they receive,” Ohiri said.
He explained that the NHIA’s mandate remains ensuring financial access to quality and affordable healthcare, adding that no Nigerian should suffer financial hardship because of medical expenses.
Ohiri stated that the authority is restructuring its systems to make healthcare services more people-centred and results-driven while improving accountability and responsiveness across all health facilities.
He noted that the NHIA is working closely with SERVICOM to enhance citizen satisfaction, ensure that complaints are promptly addressed, and uphold service standards in both public and private health institutions under the authority’s coverage.
“This partnership with SERVICOM is very timely, especially as we celebrate Customer Service Week. It reaffirms our joint commitment to ensuring that Nigerians receive the dignity, respect, and quality they deserve when accessing care,” he said.
The NHIA boss expressed optimism that the collaboration would mark a turning point in public service delivery, noting that citizen experience must remain the true measure of success in healthcare.
In his remarks, the National Coordinator of SERVICOM, Mr. Anthony Oshin, commended the NHIA for embedding service excellence in its reform process.
Oshin described the partnership as a model for inter-agency collaboration aimed at restoring public trust in government health services.
“This partnership is a step toward restoring public confidence in healthcare delivery. It shows that government agencies can work together to serve Nigerians better,” he said.
He reaffirmed SERVICOM’s readiness to support the NHIA in promoting transparency, accountability, and improved feedback mechanisms in hospitals nationwide.
The Health Sector Renewal Investment Initiative, launched by President Tinubu in December 2023, provides a unified framework for driving investment, innovation, and efficiency across the health system.
The initiative aims to ensure that every Nigerian, regardless of income or location, has access to equitable, affordable, and high-quality healthcare.
Through its reforms, the NHIA seeks to expand health insurance coverage, promote financial risk protection, and deliver measurable improvements in citizens’ health and well-being.
