The National Health Insurance Authority (NHIA) has announced the full restoration of its enrolment portal following a temporary disruption.
The disruption was caused by a financial process issue that affected the verification of National Identification Numbers (NIN) through the National Identity Management Commission (NIMC) interface, the NHIA said.
Mr Emmanuel Ononokpono, Acting Director of Media and Public Relations, confirmed the portal is now fully operational, allowing prospective enrollees to complete their registration without difficulty.
He explained that while new enrolments were temporarily affected, other NHIA digital services continued to function seamlessly.
“These include changes of healthcare facilities, changes of Health Maintenance Organisations (HMOs), renewal of insurance premiums for the Group, Individual and Family Social Health Insurance Programme (GIFSHIP), as well as verification of enrollee names in the current register,” Ononokpono said.
He emphasized that accurate and reliable enrolment is central to the effective implementation of health insurance in Nigeria and reiterated the NHIA’s commitment to maintaining the integrity of its systems.
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“We sincerely regret the inconvenience and stress the temporary disruption may have caused. The NHIA is working diligently to strengthen its systems and processes to prevent a recurrence,” he added.
Ononokpono also reaffirmed the authority’s dedication to ensuring all Nigerians have access to affordable and quality healthcare through robust digital systems that uphold transparency, accountability, and efficiency.
It was reported that the NHIA relies on NIMC primarily for verification of enrollees’ NINs during registration and enrolment into health insurance programmes.
