The Nigerian Communications Commission (NCC) has initiated a tariff simplification exercise to reduce the numerous tariff options and promotional elements that hinder consumers from making informed decisions.
The Director of the Consumer Affairs Bureau, Ikechukwu Adinde, said this during a capacity building for reporters at Digital Bridge Institute (DBI), Oshodi, Lagos on Thursday.
“The current tariff structure, with multiple promotions and add-ons, creates uncertainty for consumers.
“Our goal is to simplify the process, making it easier for consumers to choose plans that suit their needs,” Adinde said.
He noted that the commission had analysed data from major networks, revealing an overwhelming number of tariff plans.
“For instance, a telecommunication company has 14 voice plans and 145 data plans, while another one has 27 voice plans and 41 data plans. This complexity hinders consumer satisfaction,” he said.
Adinde disclosed that NCC would limit tariff plans to seven per operator, ensuring clarity and ease of choice for consumers.
Addressing data depletion, he cited the relationship between data tariff plans and consumption.
“Consumers must understand how their data is used. We have launched awareness campaigns to educate users on managing data usage, particularly on smartphones.
“The NCC’s initiatives include publishing approved tariff plans on its website, ensuring transparency, and promoting consumer education on data management,” he said.
Adinde urged consumers to control their data usage by checking apps that consume the most data and adjusting phone settings to optimise data usage.
He stressed that the commission’s efforts were aimed at enhancing consumer experience, promoting transparency, and simplifying the telecommunications market.
