The National Hajj Commission of Nigeria (NAHCON) has deployed a cloud-based call centre system to strengthen pilgrims’ welfare services during the 2026 Hajj operations in the Kingdom of Saudi Arabia.
Speaking during the unveiling of the facility in Makkah, Head of ICT, Shehu Raji, said the system provides a two-way platform for making and receiving telephone calls directly from pilgrims.
Raji said the system would also enable real-time monitoring of received, missed and abandoned calls through a dedicated dashboard.
According to him, the call centre currently operates with five active workstations, with room for expansion based on operational needs.
“The call centre will continue to be improved in line with NAHCON’s commitment to enhancing service delivery and pilgrims’ welfare.
“Pilgrims are encouraged to contact the call centre to report issues relating to accommodation, feeding, transportation, health and other welfare concerns.
“The dedicated call centre numbers are: +966565460059 and +966568608760,” he said.
Raji added that, to ensure wider awareness, NAHCON would begin distributing stickers and information cards containing the contact numbers across pilgrims’ accommodations and strategic locations in Makkah, Mina and Arafat.
He said the initiative forms part of the commission’s commitment to improving service delivery and ensuring a smooth Hajj exercise for Nigerian pilgrims.
