By Suleiman Abdul-Azeez
As one of several victims affected by the high-handedness, unprofessionalism, impunity, blackmail and intimidation carried out by officers of the Garki branch of Abuja Electricity Development Company (AEDC), I am disheartened.
The repeated violations to our personal liberty through intimidation and abuse of privileges with arrogant impunity from AEDC’s unit heads is disturbing.
If left unchecked these incidents could cause a breakdown in trust between the company, its consumers and the general public. It is imperative that AEDC’s officers conduct themselves ethically and professionally while adhering to their code of ethics. Acts such as high-handedness, unprofessionalism, impunity blackmail or intimidation should not be tolerated but promptly addressed.
I strongly encourage the AEDC management to investigate these concerns thoroughly so necessary steps can be taken for rebuilding customer trust while promoting transparency and improving customer service delivery.
I urge employees or members of the public experiencing any form(s) misconduct from AEDC officials to report promptly to relevant authorities for swift action towards ensuring compliance with laws and best practices.
It would be beneficial if AEDC establishes a mechanism where employees can report any unethical behavior without fear; this promotes accountability & transparency within its workforce while creating an environment where workers feel safe/protected.
Regular training/workshops on ethics/professionalism/customer-service/conflict-resolution will equip officials with skills/knowledge needed when handling difficult situations professionally/ethically.
Finally, regulatory agencies must monitor closely all activities undertaken by AEDP so they adhere strictly to regulations/guidelines set up by government-it helps promote level playing field for stakeholders in electricity sector protecting consumer rights too.
- Disciplinary actions should be meted against any officer found guilty after thorough investigation into allegations made against them.
- Establishment Of Customer Service Unit To Handle Complaints And Feedback From Customers In Professional And Timely Manner.
- Adequate compensation/motivation provided officials ensure no engagement in unethical behavior.
4.Working alongside other relevant stakeholders will promote transparency/accountability within Nigerian electricity sector
5.Enforcement Of Strict Penalties Against Companies Engaging In Unethical Practices Or Violating Regulations By NERC Will Serve As Deterrent To Other Companies While Also Protecting Consumers’ Rights.
